AI for E-Commerce Businesses
E-commerce businesses hit a scaling wall when support volume grows faster than the team can handle it, product catalog updates take weeks instead of days, and customer communication becomes reactive instead of deliberate. At that point, hiring more people is the expensive answer. Building smarter workflows is the better one.
Here's what we build.
1. Support Ticket Triage & Response Drafting
The majority of e-commerce support tickets fall into a small number of categories: order status, shipping delays, return requests, wrong item received, and refund inquiries. These don't require a senior support rep - they require fast, accurate, consistent responses.
We build a triage workflow connected to your helpdesk - Gorgias, Zendesk, or Freshdesk - that classifies incoming tickets, pulls the relevant order data from your Shopify or WooCommerce store, and drafts a response. Your team reviews and sends. The tickets that need human judgment get flagged. The ones that don't get handled in seconds.
2. Product Description Generation
Writing product descriptions for a catalog of hundreds or thousands of SKUs is one of the most time-consuming and least differentiated tasks in e-commerce. We build a workflow that takes your product data - specs, category, images, and any notes - and generates complete, on-brand descriptions ready for review and publish.
Catalog updates that used to take weeks take days. New product launches don't wait on the copy team.
3. Returns & Refund Flow Handling
Returns are high-volume, rule-driven, and deeply annoying to process manually. We build an automated returns flow that collects the reason, checks against your policy, issues the return label or refund based on the outcome, and logs the resolution - with a handoff to your team only when the situation doesn't fit the standard rules.
Fewer tickets. Faster resolution. Customers who know what's happening.
4. Review Response Automation
Responding to reviews - especially negative ones - matters for conversion and for SEO. Most stores respond inconsistently because someone has to sit down and write each one.
We build a review monitoring workflow that drafts a response for every new review across Google, the Shopify product page, and any other platforms you use. Positive reviews get a brief, genuine acknowledgment. Negative reviews get a drafted response that acknowledges the issue and offers a next step. Your team approves before anything goes live.
5. Abandoned Cart Recovery
Standard abandoned cart emails exist in every platform. What most stores don't have is a sequence that adapts based on cart value, customer history, and prior engagement. A first-time visitor with a $30 cart deserves a different recovery sequence than a repeat customer with $400 sitting unchecked.
We build a segmented recovery flow connected to Klaviyo or your existing email platform that personalizes the recovery approach based on the customer and cart context.
6. Post-Purchase Sequencing
What happens after the first order determines whether a customer buys a second time. We build a post-purchase sequence that goes out at the right intervals - order confirmation, shipping notification, delivery follow-up, review request, and a replenishment or cross-sell at the appropriate window based on what they bought.
The sequence runs on its own. You're building repeat purchase behavior without touching it.
How We Work
- Audit - We look at your support ticket categories, catalog size, return rate, and current post-purchase flow. We find where the most time is being spent on work that should be automated.
- Build one thing first - Most stores start with support triage or product description generation, depending on which is the bigger bottleneck.
- Expand from results - We add the next workflow once the first is stable.
Pricing
Most stores start at $2,000-$4,000 for the first automation, with optional monthly maintenance. Scope drives price.