AI for Auto Repair Shops
Auto repair shops leave money on the table two consistent ways: declined services that were quoted but never followed up on, and customers who come in once and never come back because nobody reminded them. Neither requires hiring another service advisor. They require follow-through that runs automatically.
Here's what we build.
1. Appointment Reminders & Confirmations
We connect to your shop management software - Tekmetric, Mitchell 1, Shop-Ware, or AutoLeap - and send automated reminders before each appointment. Customers who don't confirm get a follow-up. The reminder includes what they're coming in for, so they show up prepared and the check-in goes faster.
2. Declined Service Follow-Up
A customer who said "not today" on a brake job isn't a lost sale - they're a future sale. Most shops quote the service, note it in the RO, and never follow up. We change that.
When a service is declined, we automatically schedule a follow-up at 2 weeks and again at 6 weeks. The message references the specific service and the reason it was recommended. Customers appreciate the reminder because it saves them from forgetting - and it brings them back to your shop instead of a competitor's.
3. Maintenance Reminder Cadence
Oil changes, tire rotations, alignments, cabin air filters - all of these have predictable maintenance windows. We build a cadence based on each customer's vehicle and service history that sends the right reminder at the right mileage or time interval.
This keeps your schedule full without you chasing it, and it positions your shop as the one that looks out for the customer.
4. Estimate Follow-Up
Customers who receive estimates but don't schedule often fall through the cracks. We build a structured follow-up that goes out 3 days and 10 days after an estimate is sent, with a specific note about the service recommended. No hard sell - just a clear reminder that the work is still waiting.
5. Post-Service Review Requests
Most customers who had a good experience don't leave a review because nobody asked. We add an automated review request to your post-service follow-up, timed to go out 24 hours after pickup when the experience is still fresh. Customers with positive responses get directed to Google. The flow takes 30 seconds to complete.
6. Seasonal Campaigns
Pre-winter tire and battery checks. Summer cooling system service. These campaigns are obvious but rarely executed because they require pulling a list and sending something. We build the triggers and the messaging so the right offer goes to the right customers at the right time, without your service advisors having to do the legwork.
How We Work
- Audit - We look at your RO history, declined service rates, and customer return cadence. We find where the revenue is sitting uncollected.
- Build one thing first - Most shops start with declined service follow-up or maintenance reminders. Both have a fast payback.
- Expand from results - Once the first workflow is running, we layer in the next.
Pricing
Most shops start at $1,500-$3,000 for the first automation, with optional monthly maintenance. We don't sell packages - scope drives price.